Payment and Shipping
Payment and shipping information
For deliveries within Germany and abroad, we offer the following payment options:
- Prepayment by bank transfer
After your order has been completed, we will send an order confirmation to your designated e-mail address. In this, you will find the amount to be transferred and our bank details. Please state your order number as the intended purpose or reference for us to be able to assign the payment to your order.
- Credit Card (Visa, Mastercard, American Express)
To keep your waiting time as short as possible, we will pack your order the soonest time possible. The shipment will be made from Aalen in Germany and is, of course, free of charge for you.
As soon as your order is on its way to you, you will receive a shipping confirmation from us via e-mail in which you will also find your tracking number.
We also ship to packing stations. To avoid unnecessary delays, please make sure that your details are complete.
We deliver to the following countries:
Arab Emirates, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, USA.
If your country is not listed, please contact us, and we will try to find an alternative delivery option.
Shipping outside the EU
For orders outside the EU, we do not show VAT on the invoice. However, the prices on our homepage always state incl. 19% VAT. This will be deducted within the purchase process before you see a payment confirmation.
Please note that deliveries outside the EU may be subject to additional taxes and/or duties such as customs duties and import sales tax. Unfortunately, we cannot influence these costs, and the customer is obliged to bear them. For information about the prices, we recommend that you contact your local customs office.
For our deliveries, we use national DHL and international DHL Premium.
Below is an overview of how long your parcel will be on its way to you from the time it is handed over to the shipping company. We want to point out that this is a rough guideline of the delivery time and we have no influence on the delivery after we have handed the package to the shipping company.
|Arab Emirates||6-8 days|
|Czech Republic||2-3 days|
|Great Britain||2-3 days|
|Hong Kong||9 days|
|New Zealand||8 days|
|San Marino||5-8 days|
|Saudi Arabia||6-9 days|